Privacy policy
How we handle your personal information
Introduction
A Hardwick Haulage Limited, trading as Hardwick Haulage Ltd (“we”, “us”, “our”, or “the Company”), is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which we collect, process, store, and use personal data about individuals who interact with us, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Policy explains:
- What personal data we collect
- How and why we use it
- Your rights and choices
- How we keep it safe and secure
We encourage you to read this Policy carefully. By accessing our services or website, or by providing your personal information to us, you acknowledge and agree to the practices described herein.
About Us
Controller Identity:
A Hardwick Haulage Limited (Hardwick Haulage Ltd)
Company Registration Number: 03618863
Registered Office: The Hollies, Melton Road, Wrawby, Brigg, North Lincolnshire, DN20 8SP
Telephone: 01652 648735
Email: ryan@hardwickhaulage.co.uk
Website: https://hardwickhaulage.co.uk
For the purposes of data protection law, we are the “controller” of the personal data we collect and process.
Scope of This Policy
This Policy applies to:
- Users of our website
- Clients and prospective clients
- Individuals contacting us via contact forms, email, or phone
- Business partners and vendors
- Anyone whose personal data we may process in the delivery of our services
This Policy does not apply to third-party websites that may be linked from our site. Those websites are governed by their own privacy policies.
Personal Data We Collect
We collect and process the following categories of personal data, depending on your interaction with us:
Data You Provide Directly:
- Full name
- Company or business name
- Job title or role
- Email address
- Telephone number
- Business or correspondence address
- Any other data you submit via forms, calls, or written correspondence
Data We Collect Automatically:
When you visit our website:
- IP address and geolocation (region only)
- Browser type and version
- Operating system and platform
- Referrer URL
- Device information
- Cookies and pixel data (as detailed in our Cookie Policy)
- Session logs and user interaction data
Data from Third Parties:
- Data obtained through analytics providers such as Google Analytics or JetPack
- Data obtained from security monitoring tools such as WordFence
- Publicly available company or contact data for B2B communications
We do not intentionally collect special category data (e.g., health, ethnicity, religion) or children’s data.
How We Use Your Personal Data
We only use your personal data when the law allows us to.
Common uses include:
To Deliver Our Services:
- Responding to your service enquiries or quotations
- Managing service contracts and communications
- Planning logistics and operations
- Providing technical or operational updates
To Maintain Business Operations:
- Managing invoices and payments
- Internal reporting, record-keeping, and auditing
- Preventing fraud and ensuring compliance with legal obligations
To Improve Our Website and Communications:
- Analysing usage trends to optimise site performance
- Monitoring site functionality and security
- Conducting user behaviour analysis (e.g., via Google Analytics)
Marketing and Updates:
- Sending essential business communications
- Where lawful, notifying you about services similar to those previously provided (soft opt-in for B2B)
We will never sell your personal data or use it for invasive profiling.
Legal Basis for Processing
Under the UK GDPR, we must identify a valid legal basis for processing personal data.
We rely on:
- Contractual necessity: To perform a contract with you or take pre-contractual steps
- Legitimate interests: For our business operations, provided these are not overridden by your rights
- Legal obligation: To comply with legal and regulatory requirements
- Consent: For optional tracking, cookies, or direct marketing (where required)
You may withdraw your consent at any time where this is the lawful basis for processing.
Cookies and Tracking Technologies
We use cookies and similar technologies on our website. These include:
- Strictly Necessary Cookies: Enable core site functions
- Performance Cookies: Track visitor usage via tools like Google Analytics
- Functionality Cookies: Remember user preferences
- Security Plugins: e.g., WordFence uses tracking to detect malicious access attempts
You can manage your cookie preferences via the CookieYes consent banner or your browser settings. For full details, see our [Cookie Policy].
Data Sharing and Disclosure
We do not rent or sell personal data. However, we may share it with trusted third parties where necessary, including:
- IT service providers (e.g., hosting, website analytics, CRM)
- Regulatory or law enforcement bodies when legally required
- Contractors, subcontractors, or logistics partners (only if required to fulfil a contract)
- Accountants, legal advisors, and insurers
All third parties are bound by confidentiality obligations and data protection standards.
Data Storage and Retention
Storage Location:
Data is stored on secure servers in the UK or EEA. Where data is transferred outside the UK, we ensure lawful safeguards such as Standard Contractual Clauses are in place.
Retention Periods:
We retain personal data only as long as necessary for the purposes for which it was collected, including to meet legal, regulatory, or accounting requirements.
Typical retention periods:
- General enquiries: 12 months
- Client contracts and service data: 6–7 years (in line with HMRC and Companies House rules)
- Website analytics: up to 26 months
Data Security
We take appropriate organisational and technical measures to secure your personal data, including:
- Use of SSL encryption on our website
- Firewalls and malware detection tools (e.g., WordFence)
- Secure backups and access controls
- Staff confidentiality protocols and data access restrictions
Despite best efforts, no data transmission or storage system is entirely infallible.
International Data Transfers
Where personal data is transferred outside the UK or EEA (e.g., through global analytics or hosting services), we ensure:
- The receiving country has an adequacy decision; or
- Contractual protections (such as Standard Contractual Clauses) are in place
We monitor developments in international data protection to remain compliant.
Your Rights Under Data Protection Law
You have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request erasure (“right to be forgotten”)
- Restrict processing in certain circumstances
- Object to processing where applicable
- Data portability (for automated processing)
- Withdraw consent (where applicable)
- Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, please contact:
Email: ryan@hardwickhaulage.co.uk
We may ask for identification before fulfilling any request.
Marketing Communications
We may occasionally send communications relating to our services if:
- You are an existing customer or business contact; or
- You have opted in to receive such updates
You can opt out at any time by clicking an unsubscribe link or contacting us.
We do not conduct mass email marketing to individuals without prior opt-in consent.
Children’s Data
Changes to This Privacy Policy
Contact Us
If you have any questions or concerns about this Privacy Policy or our data handling practices, please contact us at:
Company: A Hardwick Haulage Limited (Hardwick Haulage Ltd)
Email: ryan@hardwickhaulage.co.uk
Postal Address: Hardwick Haulage Ltd, The Hollies, Melton Road, Wrawby, Brigg, North Lincolnshire, DN20 8SP
Phone: 01652 648735
You may also contact the Information Commissioner’s Office (ICO) via www.ico.org.uk or telephone 0303 123 1113.